FAQ – Water Flow Sensor Rebate
Wondering if you need to send in a receipt or how long it takes to receive a rebate? Find the answers below.
Frequently Asked Questions
What is a flow sensor device?
Flow sensor devices are smart home devices that monitor water use from either your water meter or water main line. Flow sensor devices are able to detect leaks and notify owners of a leak before catastrophic damage can occur.
We recommend you research thoroughly each device that fits into your budget and water needs before purchasing your device. Review the Participation Agreement Form, and check each vendor you are interested in for more information on their device’s installation methods and costs.
SAWS is providing a generous rebate covering nearly all costs of a Flume device because it is a temporary option that will work until your SAWS meter is replaced with new technology. The Connect H2O program will replace all SAWS residential meters over the next five years. The new meters include technology that will provide hourly consumption data free of charge. Flume devices are not compatible with the smart meter technology, so please understand that Flume is a temporary solution to help you immediately.
Can I purchase a device not listed on SAWS and still receive a rebate?
At this time, SAWS is only rebating devices listed on GardenStyleSA.com; however, flow sensor devices are a new field of water conservation, and more devices are entering the market every year. Keep a look out for more devices to be listed!
How long does it take to receive a rebate?
After you install the flow sensor, SAWS will verify the device has been activated and then begin processing your rebate. You can expect your rebate to appear as a credit on your water bill, usually 6-8 weeks. Limit one rebate per account.
Please understand that any delay in installation will delay processing your application and therefore the credit on your bill.
How long do I have to get my rebate?
Program funds are limited and applications will be processed on a first come first served basis.
Do I need to send in an invoice or receipt once I purchase my flow sensor device?
You do not need to send in an invoice or receipt. We check the device vendor for applicants who have activated their device at their specific address.
Are the devices listed on SAWS tested to a certain standard?
Yes! All products listed on SAWS require third party testing to assess the accuracy of each device to at least 90 percent of the American Water Works Association (AWWA) standards.
Who do I contact if I am having trouble installing my device?
You will need to contact the device vendor in order to troubleshoot any technical or installation difficulties. SAWS does not offer assistance for water sensor devices.
Will SAWS come install my device?
SAWS does not conduct installations of flow sensor devices.
Can SAWS recommend a plumber to install my device?
SAWS cannot recommend any plumbing companies. Visit saws.org/plumbers for information and resources that might assist you.
I’ve contacted the device vendor for technical help to no avail, can you help?
If you have attempted to contact the device vendor multiple times and have had no response, please let us know at 210-704-SAVE (7283).
I have more questions. Is there someone I can talk to SAWS?
Yes, give us a call at 210-704-SAVE (7283).