FAQ: Shut-off Valve Rebate

A quick overview of what you’ll need to know before taking advantage of the SAWS Shut-off Valve Rebate.


Frequently Asked Questions

What is the Shut-off Valve Rebate program?

A quick way to turn off water can help minimize water damage to your home in an emergency. SAWS residential water customers can get a rebate of up to $100 when they install a shut-off valve near the meter that will allow customers to turn off all water flow to the property. Replacement shut-off valves are not eligible for the rebate.

Your licensed plumber must install a ball valve in a valve box close to the meter. A gate valve is not allowed for the rebate program. Ask them to record the pipe type of your service line on their receipt.

This program is intended to provide a rebate after the customer shut-off valve installation and will not cover all of the costs.

Do I have to use a licensed plumber?

Yes, you must use a licensed plumber to install the new shut-off valve.

Can SAWS recommend a plumber?

SAWS cannot recommend a plumbing company. SAWS does not endorse any one plumber, and is not responsible for damages caused by the plumber.

How do I  get a rebate?

After installation, submit the receipt and a photo showing the new shut-off valve with your application.

Can I apply for work previously completed?

No, the installation must be completed after March 16, 2022.

How long does it take to receive a rebate?

Your rebate will appear as a credit on your water bill, usually 6-8 weeks. Limit one rebate per household.

Incomplete applications will delay processing your application and therefore receiving the credit on your bill.

How long do I have to get my rebate?

Applications will be processed on a first come, first served basis. Limit 2,000.

I have more questions. Is there someone I can talk to SAWS?

Yes, give us a call  at 210-704-SAVE (7283).

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