FAQ: Shut-off Valve Rebate
A quick overview of what you’ll need to know before taking advantage of the SAWS Shut-off Valve Rebate.
Frequently Asked Questions
What is the Shut-off Valve Rebate program?
A quick way to turn off water can help minimize water damage to your home in an emergency. SAWS residential water customers can get a rebate of up to $100 when they install a shut-off valve near the meter that will allow customers to turn off all water flow to the property. Replacement shut-off valves are not eligible for the rebate.
Your licensed plumber must install a ball valve in a valve box close to the meter. A gate valve is not allowed for the rebate program. Ask them to record the pipe type of your service line on their receipt.
This program is intended to provide a rebate after the customer shut-off valve installation and will not cover all of the costs.
Do I have to use a licensed plumber?
Yes, you must use a licensed plumber to install the new shut-off valve.
Can SAWS recommend a plumber?
SAWS cannot recommend a plumbing company. SAWS does not endorse any one plumber, and is not responsible for damages caused by the plumber.
How do I get a rebate?
After installation, submit the receipt and a photo showing the new shut-off valve with your application.
Can I apply for work previously completed?
No, the installation must be completed after March 16, 2022.
How long does it take to receive a rebate?
Your rebate will appear as a credit on your water bill, usually 6-8 weeks. Limit one rebate per household.
Incomplete applications will delay processing your application and therefore receiving the credit on your bill.
How long do I have to get my rebate?
Applications will be processed on a first come, first served basis. Limit 2,000.
I have more questions. Is there someone I can talk to SAWS?
Yes, give us a call at 210-704-SAVE (7283).